Currency

We are a British company that sells products worldwide. Our shopping cart currency is Pound Sterling. The Currency tab within www.aloeride.com Product description is a courtesy to give you an opportunity to estimate goods prices in your own currency. Your credit card provider or Paypal sees to the currency conversion instead of WooCommerce software doing this. Six of one, half a dozen of the other…

Value Added Tax

Our website uses Geolocation to see where browsers come from. Those who do not live in the United Kingdom will see products listed without Value Added Tax (VAT). Equine feed supplements (Aloeride aloe vera for horses) are VAT exempt in the United Kingdom, so, irrespective of which country the order is delivered to, no VAT on goods is levied at our end. HM Revenue & Customs (HMRC) informed us that delivery of goods, be it by post or courier, forms part of the contract with our customers. When supplying vatable items, VAT has to be calculated on the balance including any handling and/or delivery charges. If the item supplied is a non VAT item then obviously no VAT is charged over that item but it is over any handling and/or delivery charges.

We have been asked if Aloeride Extra Strong is zero-rated for VAT for registered disabled people. HMRC advised us that, because Aloeride Extra Strong is on sale to the general public and is not specifically made for or exclusively sold to the registered disabled, it is a VAT liable item always. You may be interested to read HM Revuenue & Customers on VAT reliefs for disabled people or ring 0845 3020203 (Option 1).

Standard parcel from www.aloeride.com

Postage

All our products are dispatched in small carton parcels that do not fit through a letterbox. Please leave instructions, when you place your order, if you wish your parcel to be left in a safe place. Orders with a UK destination address are posted by Royal Mail 1st Class (unless you chose Recorded Delivery, then a signature is required for receipt, please make sure somebody is available to sign for the parcel). Orders with a destination address abroad are posted via Royal Mail International Signed For (a signature is required for receipt, please make sure somebody is available to sign for the parcel). For orders sent by Domestic or International Signed For post, you will receive a tracking number inside the WooCommerce Order Completed email. You can check delivery progress online via Royal Mail Track and Trace. Onward journeys of your parcel may be visible there too, this depends on your local Postal Service. If you suspect that your dellivery is delayed, then please contact your local Postal Sorting Office immediately (quote the tracking number).